Terms of service

Welcome to Moonchi. By purchasing our crochet baby products, you agree to the following terms and conditions. Please read these terms carefully before placing an order.

1. Product Description

Each crochet baby product is handmade with care and attention to detail. Due to the nature of handmade items, slight variations in color, size, and design may occur.
By placing your order, you acknowledge that the item you receive may not be identical to the one depicted in the image. While the colors will remain consistent, the combination may vary, resulting in a semi-unique addition to your collection.
All materials used are carefully selected for their quality and safety. However, it is the responsibility of the buyer to ensure that the product is used appropriately and safely.

2. Safety Disclaimer

Our crochet baby products are designed with safety in mind, but they are not toys. They should be used under adult supervision at all times.
Small parts such as safety eyes, may pose a choking hazard. Please inspect the product regularly for any loose eyes and discontinue use if any damage is detected.

3. Care Instructions

To maintain the quality and longevity of your crochet baby product, please follow the care instructions provided with each item.
Generally, crochet items should be hand-washed in cold water with mild detergent and laid flat to dry. Avoid using bleach or harsh chemicals.

4. Pricing and Payment

Prices for our crochet baby products are listed on our website or at the point of sale. We reserve the right to change prices at any time without prior notice.
Payment must be made in full at the time of purchase.

5. Shipping and Delivery

We aim to dispatch orders within +/-10 business days of receiving payment. Delivery times may vary depending on the shipping destination and method chosen.
Shipping costs are calculated at checkout and are the responsibility of the buyer.
We are not responsible for any delays caused by shipping carriers or customs.

6. Returns and Exchanges

Due to the nature of handmade baby products, returns or exchanges are only accepted in cases of defective or damaged items.
If you receive a defective or damaged product, please contact us within 3 days of receiving your order to arrange a return or exchange.
The product must be returned in its original condition, unused, and with all tags attached. We will issue a refund or replacement once we receive the item.

7. Custom Orders

Custom orders are welcome. Please note that custom items may take longer to produce and ship.
A non-refundable deposit of 50% is required for all custom orders.
Once production has begun on a custom order, it cannot be cancelled or modified.

8. Intellectual Property

All designs, patterns, and images of our crochet baby products are the intellectual property of Moonchi. Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

Moonchi is not liable for any direct, indirect, incidental, or consequential damages that may result from the use or misuse of our crochet baby products.
Our liability is limited to the purchase price of the product.

10. Privacy Policy

We respect your privacy. Any personal information collected during the purchase process will be used solely for the purpose of fulfilling your order and will not be shared with third parties, except as required by law.

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at moonchiza@gmail.com

By purchasing our crochet baby products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Your cart is empty

Your cart

Estimated total

Terms of service

Terms of service

Join the family today!