Refund policy

At Moonchi, we strive to ensure that our customers are satisfied with their purchases. Please review our return policy below, which outlines the conditions under which returns and exchanges are accepted for our crochet baby products.

1. Eligibility for Returns

Defective or Damaged Items: If you receive a product that is defective or damaged, you are eligible for a return or exchange. Please contact us within 3 days of receiving your order.
Non-Returnable Items: Due to the handmade and delicate nature of our crochet baby products, returns are not accepted for reasons other than defects or damage. Custom orders, personalized items, and items on sale are also non-returnable.

2. Return Process

Contact Us: If you believe your item is defective or damaged, please contact us at moonchiza@gmail.com within 3 days of receiving the product. Include your order number, a description of the issue, and photos of the defect or damage.
Approval: Once we have reviewed your request, we will inform you if the return is approved and provide instructions on how to return the item.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., sending the wrong item or a defective product). We recommend using a trackable shipping service such as Pudo.

3. Condition of Returned Items

Items must be returned in their original condition, unused, and with all tags attached. Items that have been played with, washed, altered, or damaged by the customer will not be accepted for return.

4. Refunds and Exchanges

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
Exchanges: If you prefer an exchange for the same item, we will send a replacement once the original item has been received and inspected. Exchanges are subject to availability.
Processing Time: Please allow up to 7 days for your return or exchange to be processed.

5. Non-Returnable Items

Custom Orders
Personalized Items
Sale Items

6. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, first check your bank account or credit card statement. If the refund is not reflected, contact your credit card company or bank as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at moonchiza@gmail.com.

7. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will be posted on our website and will apply to orders placed after the date of the change.

8. Contact Information

For any questions or concerns regarding returns, please contact us at moonchiza@gmail.com. We are here to assist you and ensure a smooth return process.

By purchasing our crochet baby products, you acknowledge and agree to the terms of this Return Policy.

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Refund policy

Refund policy

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